Delivery Information

Free Expedited Delivery on Orders $100 and Up (Estimated 1-3 Days)

Our shipping service operates Monday through Saturday, from 8:00 a.m. to 6:00 p.m. For security reasons, an adult signature is required for every delivery. Watches of Switzerland does not deliver to P.O. boxes or third-party forwarding services. FedEx tracking information will be provided via email at the time of shipping.

$15 Flat Fee on Orders Under $100 (Estimated 1-2 weeks)

Monday through Saturday, from 8:00 a.m. to 6:00 p.m. Tracking information will be provided via email at the time of shipping.

If you have any questions or concerns regarding your order, please contact the Watches of Switzerland Client Services.

Buy Online, Pick Up in Store

Watches of Switzerland proudly offers buy online, pick up in store services where you can purchase a product online from home and collect from your nearest Watches of Switzerland showroom.

Most Buy Online, Pick up in Store orders arrive within two business days to your chosen location. When your order has arrived at your chosen showroom, you will be notified by email to collect your online purchase. If you have any questions regarding your Buy Online, Pick up in Store order, please contact client services. 

Buy Online, Pick up in Store is wonderfully straightforward:

1. Enjoy browsing our website
2. Choose your purchase(s)
3. Find your showroom
4. Pay online
5. Collect in your selected location

To ensure the protection of your order, only the purchaser is authorized to collect and will need to bring the following documents when picking up the order from our showroom:

1. A copy of your order confirmation email
2. The original payment card or Affirm Loan ID (if applicable)
3. Government issued photo ID card (one of the following)
   • Passport
   • Driver’s license
   • State ID
   • Military ID

Return Policy for Buy Online, Pick up in Store orders:

Your return period will begin from the date you collect your purchase. For complete return policy, please visit our returns policy page.

Insurance

Your Watches of Switzerland purchase is insured from our facility until the moment you receive your item.

Delivery Delays

We always strive to deliver your item on time. In exceptional circumstances delays may occur due to adverse weather or unforeseen courier disruptions. We politely point out that in such circumstances, we do not take responsibility for any impact such delays may have.

Lost Package

Even though our packages are sent via secure courier, on rare occasions we do experience losses whilst in transit. Please get in touch with our client services if you think this may be the case with your order.

Please be aware that if we are not contacted within 5 days, an insurance claim cannot be made thus you will be unable to claim any loss from Watches of Switzerland. 

Exclusions

• We ship only to U.S. Continental addresses.
• We do not ship to P.O. Box addresses.
• We do not ship to third party forwarding businesses.