Return Policy

Domestic Returns

We will be happy to return or exchange items within 10 days for timepieces; 30 days for all other product with receipt, provided items are in new, unworn condition, no scratches / markings, not sized, adjusted or engraved. Must have all warranty cards, instruction booklets and in original packaging. Bespoke/custom order product cannot be returned or exchanged.

All refunds must be credited in the same tender used for the original purchase except for cash transactions which will be refunded by wire transfer or corporate check.

Gift Receipt: Exchange or store credit only in accordance to above return policy period, terms and conditions.

In-store jewelry returns will only be accepted in the store of original purchase listed at the top of your receipt.

International Returns

We gladly accept international returns. Please note the following:

• Return Shipping: Clients are responsible for shipping items back to our U.S. facility, including all associated costs such as duties, taxes, and carrier fees.
• Shipping Labels: We do not provide prepaid return labels for international orders.

Refunds/exchanges only in the country of purchase.

Client services can be contacted at 1-844-4-USAWOS or email us at info@watchesofswitzerland.com with any questions.