Frequently
Asked Questions

The easiest way to find your nearest Watches of Switzerland store is by using our store locator. The telephone number and address are all available.

The quickest way to find out is by contacting your local store directly. Our store locator can help you find your nearest store and provide you with their contact details.

Alternatively, click here to contact our client service team.

For assistance with this inquiry, simply click here to contact our client service team.

We’re sorry to see you go! Please email us at info@watchesofSwitzerland.com with your name and full address details and we’ll take care of it.

For assistance with this query, simply click here to contact our virtual boutique team.

Alternatively, you can email us at usvirtualboutique@thewosgroup.com

Please call us as early as possible to discuss an order change or cancellation. For assistance with this, simply click here to contact client services.

Watches of Switzerland accepts all major credit cards, including American Express, Mastercard, Visa, Discover, and UnionPay. We also support Shop Pay, PayPal, and offer online financing through our partner, Affirm.

Watches of Switzerland offers a private label program through Wells Fargo Bank, N.A. For further information, please visit the Watches of Switzerland Visit our credit card page or contact Watches of Switzerland client financial services at 1-844-4-USAWOS ❨1-844-487-2967❩

You may visit your nearest Watches of Switzerland location where one of our expert sales professionals will be pleased to assist you.

At Watches of Switzerland, we offer various watch servicing like movement service, strap replacement and bracelet adjustment for branded timepieces. For further information, please visit our page Luxury Services page or please contact your local store using store finder.

Your local store is managing your repair and will be able to provide a progress update for you. The most direct way for you to receive an update is to contact your store directly. You can find their contact details by using our store finder.

We offer an array of luxury services to provide you the best experience possible from engraving to bespoke.

To explore our full range of luxury services, please visit our Explore the Luxury Services page.

The Manufacturer’s warranty for timepieces varies by brand and style. However, most warranties are usually valid for two years from the date of purchase. For further information regarding a warranty on your specific timepiece, please contact the Watches of Switzerland Client Services.

At Watches of Switzerland, we provide 3 years of extended warranty for certain watch brands. If the timepiece malfunctions, Watches of Switzerland at its sole discretion will repair or replace the movement at no charge if such movement shows a manufacturer’s defect under normal use. Exclusions apply, contact one of our retails stores directly for details.

At Watches of Switzerland, we provide a 2 year service warranty for all brands serviced at our facility. Exclusions apply.

Free Expedited Delivery on Orders $100 and Up (Estimated 1-3 Days)

Our shipping service operates Monday through Saturday, from 8:00 a.m. to 6:00 p.m. For security reasons, an adult signature is required for every delivery. Watches of Switzerland does not deliver to P.O. boxes or third-party forwarding services. FedEx tracking information will be provided via email at the time of shipping.

$15 Flat Fee on Orders Under $100 (Estimated 1-2 weeks)

Monday through Saturday, from 8:00 a.m. to 6:00 p.m. Tracking information will be provided via email at the time of shipping.

If you have any questions or concerns regarding your order, please contact the Watches of Switzerland Client Services.

You will receive an email notification when your order is shipped which contains the tracking information and how to track your order. All Watches of Switzerland online purchase requires direct adult signature upon receipt.

Alternatively, you can email us at orders@watchesofswitzerland.com

On presentation of the original receipt, your purchases may be returned to any Watches of Switzerland stores within 10 days of purchase for timepieces and all other merchandise within 30 days. For a full refund or exchange, the item must be unworn, undamaged and with original packaging. All refunds will be credited in the same tender used for the original purchase. For more information please visit our Return Policy page.

Alternatively, Watches of Switzerland offers free secure return shipping. Please click here to contact our client services team for assistance with this query.

Watches of Switzerland offers free secure return shipping. To obtain a free secure shipping label, please click here to contact our E-commerce team