Return Policy

We will be happy to return or exchange items within 10 days for timepieces; 30 days for all other product with receipt, provided items are in new, unworn condition, no scratches / markings, not sized, adjusted or engraved. Returns must have all warranty cards, instruction booklets and be in original packaging. Bespoke/custom order product cannot be returned or exchanged.

All refunds must be credited in the same tender used for the original purchase except for cash transactions which will be refunded by wire transfer or corporate check.

Gift Receipt: Exchange or store credit only in accordance to above return policy period, terms and conditions.

Items purchased in-store must be returned to a retail location. In-store jewelry returns will only be accepted in the store of original purchase listed at the top of your receipt.

Online purchases can be returned either by mail with complimentary return shipping* or dropped off at any retail location.

All returns are subject to evaluation upon receipt at our Ecommerce facility.

*For online orders under $500 and all International returns: Clients are responsible for shipping items back to our U.S. facility, including all associated costs such as duties, taxes, and carrier fees.

Refunds/exchanges only in the country of purchase.

To start a return or for additional assistance, please contact Watches of Switzerland Client Services at 1-844-4-USAWOS, email us at orders@Watches of Switzerland.com, or start a chat.