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Do we measure up?
There are plenty of luxury timepiece retailers available to you, but we aim to stand out from the crowd by giving you a memorable and unique experience in every one of our stores. So whether you’re treating yourself to a little weekend shopping for that special person, we’re passionate about delivering a world-class customer experience from the moment you walk through our doors.
The best measure of our success is you. We love to hear your feedback, to find out if we’ve exceeded or fallen short of your expectations. Your opinion is really important and will help us to constantly improve our level of service. So if you’ve been delighted or disappointed at Watches Of Switzerland, we want to know about it.
We listen and learn
We strive to give you the best customer experience. But if something’s gone wrong and you would like to discuss your feedback in more detail, simply contact us by email at firstname.lastname@example.org. We’ll aim to get back to you within one business day.
So how is your feedback used? Each month we collate the results of our customer survey and send it directly to our stores. This ensures that Store Managers receive all your comments and can congratulate team members who are providing excellent customer service.
Because of this, you can be sure that your feedback will be used to make a positive difference at Watches of Switzerland.