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1. Shopping at Watches of Switzerland US

  • 1.1 How I can contact Watches of Switzerland for catalog or website sales?
  • 1.2 How do I find or contact my local Watches of Switzerland store?
  • 1.3 How can I find out if an item is in stock in my local store?
  • 1.4 How can I share my feedback to Watches of Switzerland?
  • 1.5 How can I remove myself from Watches of Switzerland mailing list?
  • 1.6 Can I cancel or change my order?

1.1 How do I contact Watches of Switzerland for catalog or website sales?

Our client services team can be contacted on 1-844-4-USAWOS during the following times (Eastern Time):

  • • Monday - Friday: 9:30 am – 9:00 pm
  • • Saturday: 10:00 am – 9:00 pm
  • • Sunday: 11:00 am – 8:00 pm
  • • Public Holidays: 10:00 am – 5:00 pm
  • • Closed Easter Sunday, Thanksgiving day and Christmas day.

Alternatively, you can email us at ecommerceusa@watchesofswitzerland.com.

1.2 How do I find or contact my local Watches of Switzerland store?

The easiest way to find your nearest Watches of Switzerland store is by using our store locator. The telephone number, address and email address are all available.

1.2 How do I find or contact my local Watches of Switzerland store?

The easiest way to find your nearest Watches of Switzerland store is by using our store locator. The telephone number, address and email address are all available.

Alternatively, our client service team can be contacted on 1-844-4-USAWOS during the following times (Eastern Time):

  • • Monday - Friday: 9:30 am – 9:00 pm
  • • Saturday: 10:00 am – 9:00 pm
  • • Sunday: 11:00 am – 8:00 pm
  • • Public Holidays: 10:00 am – 5:00 pm
  • • Closed Easter Sunday, Thanksgiving day and Christmas day.

1.3 How can I share my feedback to Watches of Switzerland?

There are plenty of luxury retailers available to you, but we aim to stand out from the crowd by providing you with a memorable and unique experience in every one of our stores. Your opinion is important and will help us to constantly improve our level of service.

You can send feedback about your online or store experience by email to info@watchesofswitzerland.com.

1.4 How can I remove myself from Watches of Switzerland mailing list?

We’re sorry to see you go! Please email us at info@watchesof Switzerland.com with your name and full address details and we’ll take care of it.

1.5 Can I cancel or change my order provided your merchandise has not shipped?

Please call us as early as possible to discuss an order change or cancellation. Our client service team can be contacted on 1-844-4-USAWOS during the following times (Eastern Time):

  • • Monday - Friday: 9:30 am – 9:00 pm
  • • Saturday: 10:00 am – 9:00 pm
  • • Sunday: 11:00 am – 8:00 pm
  • • Public Holidays: 10:00 am – 5:00 pm
  • • Closed Easter Sunday, Thanksgiving day and Christmas day.